Application Process
Policy Management
Policy Features and Benefits
Termination and Renewal
Special Considerations
These FAQs address common concerns and questions that parents or guardians might have when considering a life insurance policy for their child. Providing clear and comprehensive answers can help them make informed decision and can help improve customer satisfaction and trust in IME Life Insurance Company.
How do I make changes to my policy?
How do I pay my premiums?
Premiums can typically be paid monthly, quarterly, semi-annually, or annually via various payment methods such as IME Pay, ESewa, Khalti,Fonepay
Dear Policy Holders Thank you for choosing IME Life for Insurance. We understand your apprehension regarding the safety of your investment. We assure that you are at safe in hands. The points below will help you for hassle free premium payment and claim settlement. Please consider them for your own handiness.
We strongly recommend you for timely premium payment. It yields higher bonuses. In case the policy is lapsed, reviving it, can be very burdensome with added costs and extra medical requirements.
Premium payment made “yearly” are best recommended which entitles you for higher discount rates and easy reminders- at the same time every year.
Change of mode of payment is also possible. However, lower frequency yields you smaller returns, as aforementioned.
Payment of premium can be made via cash or cheque within the provided grace period.
Premium can also be paid at IME Centers across the country.
Policy number should not be mistaken at any cost if the payment is being made through banks.
To be on the safe side, kindly keep the deposit voucher with yourself for future reference.
In case of the policy resulting into claim by death, please inform the nearest IME Life office along with the Original Policy document. They will guide you to hassle free claims as far as possible.
It is advised to keep the original policy document safe. Producing a duplicate copy during claims will be time consuming and cumbersome.
While assigning nominees for your policy consider your nearest kin. This is required to keep your nomination valid. Also, we advise you to change your nominees only at obligatory cases.
For convenient accessibility and communication it is advised to let IME officials know about any variation in your contact number and address.
Policy Loan:
A policy loan is eligible after completion of three policy years from the date of commencement, subject to payment of at least three full annual premiums and the policy being in active status at the time of application.
A policyholder may obtain a loan of up to 90% of the surrender value, as per the method approved by the Nepal Insurance Authority.
The original policy document/file and a copy of a valid Citizenship Certificate are required for physical processes. For digital services, KYC must be verified and validated in the IME Life Insurance Company Limited system.
A policy loan may be applied for through the Company’s e-Loan service available in the IME Life Insurance Company Limited mobile application, or by visiting the nearest branch office. Applications may also be submitted through the Company’s official website, via the Policyholder Loan section.
You can download the official IME Life Insurance Company Limited app or access it through the official website. After logging in, you can apply for an e-Loan facility, subject to terms and conditions, with a maximum limit of NPR 300,000.
The e-Loan facility allows you to apply online without visiting a branch, and upon approval, the loan amount is quickly credited to your verified bank account, subject to terms and conditions.
Policy loan repayments can be made through online payment platforms such as eSewa, Khalti by IME, Fonepay, and ConnectIPS, or by visiting the nearest IME Life Insurance Company Limited branch office.
The interest rate on a policy loan shall be as determined by the Company from time to time. For the current applicable rate, please contact the nearest IME Life Insurance Company Limited branch office.
Last updated on: 2026-05-22 @ 12:10 PM
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